Privacy Policy

1 Who We Are

Vivaan Realty is a real estate company based in Thane, Maharashtra, India, offering residential properties in Kasheli, Thane.

2 What Information We Collect

We collect the following personal information when you fill a form on our website, call us, or contact us via WhatsApp:

• Full Name — to address you correctly
• Mobile Number — to contact you about your property enquiry
• Email Address — if provided, to send property details
• Property Interest — e.g. 1 RK, 1 BHK, 2 BHK
• Message / Requirements — any specific needs you mention

We do not collect any financial information, bank details, or payment information through this website.

3 How We Collect Information

Your information is collected through:

• Lead enquiry forms on our website (submitted via WhatsApp)
• Direct phone calls to our number: 9867246963
• WhatsApp messages sent to our business number
• Email sent to pra9009@gmail.com
• In-person visits to our office

All form submissions on this website are sent directly to our WhatsApp — no data is stored on any server by us.

4 How We Use Your Information

We use your personal information only for the following purposes:

• To respond to your property enquiry
• To schedule and confirm site visits
• To share project details, pricing, and floor plans
• To assist with home loan information
• To provide property registration guidance
• To send you relevant updates about the Kasheli project (only if you opt in)

We will never use your information for spam, unrelated marketing, or share it with third parties without your consent.

5 Do We Share Your Information?

We do not sell, rent, or trade your personal information to any third party.

Your information may only be shared in these limited situations:

• Home Loan Assistance: If you request home loan help, we may share your details with our bank or NBFC partners — only with your consent
• Legal Requirement: If required by Indian law or government authorities
• Property Registration: Information shared with the Sub-Registrar office as required by law during property registration

6 Cookies & Website Data

Our website (vivaanrealty.online) uses minimal technology:

• We use Google Fonts — a Google service that may set cookies for performance
• We embed Google Maps iframes — Google may collect anonymous usage data as per their privacy policy
• We do not use any tracking pixels, Facebook Pixel, or advertising cookies
• We do not run Google Analytics or any analytics tools currently

You can disable cookies in your browser settings without affecting your ability to use our website.

7 WhatsApp Communication

When you contact us via WhatsApp or submit a form that opens WhatsApp:

• Your conversation is governed by WhatsApp's Privacy Policy
• We use WhatsApp Business to manage enquiries professionally
• We will only contact you about your property enquiry
• You can stop messages at any time by telling us "STOP" on WhatsApp

8 Data Security

We take reasonable precautions to protect your information:

• Our website uses HTTPS (SSL encryption) for secure browsing
• Form data goes directly to WhatsApp — it is not stored on any public server
• Access to customer information is restricted to authorised Vivaan Realty team members only
• We do not store payment information at any time

While we take all reasonable precautions, no internet transmission is 100% secure. Please contact us immediately at 9867246963 if you believe your information has been misused.

9 Your Rights

As a user providing your information to us, you have the right to:

• Access: Ask us what information we hold about you
• Correction: Ask us to correct any incorrect information
• Deletion: Request that we delete your personal data from our records
• Opt-out: Stop receiving messages from us at any time by contacting us

To exercise any of these rights, contact us at pra9009@gmail.com or WhatsApp 9867246963.

10 Children's Privacy

Our website and services are intended for adults (18 years and above) who are looking to purchase residential property. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has submitted their information to us, please contact us immediately and we will delete it.

11 Third-Party Links

Our website may contain links to:

• Google Maps (for location)
• WhatsApp (for enquiries)
• Government websites (for legal references)

These links take you to external websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

12 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date at the top. We encourage you to review this page periodically.

Continued use of our website after any changes means you accept the updated policy.

13 Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes will be subject to the jurisdiction of courts in Thane, Maharashtra, India.